Support & Help Center

Support & Help Center

Product installation guides, operating system help pages, video tutorials, and technical support.

TAMGAES-APP

TAMGAES-APP Support & Help

Desktop e-signature client and Electronic Correspondence Package viewer support guide.

Windows Installation Steps

Windows 11 / 10 / 8.1 Supported
  • 1
    Download Installation Package

    Download the latest TAMGAES-App Setup installer optimized for Windows.

    Download for Windows (.exe / .msi)
  • 2
    Run Installation Wizard

    Double click on the installer. If Windows Defender SmartScreen appears, click "More Info" > "Run Anyway".

  • 3
    Verify Smart Card Drivers (AKIS / SafeNet etc.)

    Make sure your e-signature provider's smart card drivers and middleware are installed on your system.

  • 4
    Launch and Test Application

    Open TAMGAES-App from your desktop and verify your electronic signature with our online test tool.

Windows Checklist & Tips

Administrator Rights

For certificate trust store installation, running as administrator once might be required.

Direct USB Connection

Plug your USB smart card token directly into the computer to avoid hub voltage fluctuations.

Local WebSocket Port

TAMGAES-App uses local HTTPS ports (9002/9003) for browser communication.

Auto Updates

TAMGAES-App automatically checks for software updates on launch.

Troubleshooting

Ensure your card drivers are installed and try inserting your token into a different USB port.
Check if TAMGAES-App is running in your system tray. If not, start it manually from the desktop shortcut.
24/7 Technical Support

Need More Help? Our Expert Team is Ready!

Submit a ticket through our online Support Desk system for setup questions, card reader detection, or PIN issues.

Online Support System
destek.tamgaes.com →
Email Support
destek@tamgaes.com
Customer Service
Contact & Call Center